We have four support methods available:

Flash Tutorials - VIEW NOW

These comprehensive animated Flash tutorials allow you to watch how to configure and use major aspects of your web site hosting account. These tutorials cover how to use FTP and Microsoft Frontpage to upload your files, how to install the large range of one click install scripts using Fantastico, how to configure Email (and use the web mail interfaces) and many other features.

Online Forums - http://forums.99phost.co.uk

Designed to allow our customers (and technical support staff) to help other customers, the forums have been designed to answer most Frequently Asked Questions (FAQ) and provide assistance on all manners of your web site hosting account.
If you find your question has not already been answered, please feel free to make a post in the appropriate forum and one of our technical support team or other customers will gladly try to assist you.

 

Technical Support Helpdesk - OPEN A TICKET

We also offer a technical support helpdesk with a knowledge base, a wide range of flash tutorials and a complaints department. The helpdesk is open 24/7 for all 99p Host Customers. PLEASE ensure that you include details of your domain name (your URL), your username and an email address we can reach you on.

Telephone support - 0901 609 0696

During normal UK office hours (9am to 5.30pm Monday to Friday), we also provide a technical support help line on 0901 609 0696 (calls charged at £1.50 per minute) where our technicians are on call to provide you with assistance on aspects of your hosting service.